Plaid Gem

We currently ship to all addresses within the United States. While we may be able to ship to some international locations, this is determined on a case-by-case basis after an order is placed. If we are unable to deliver to your address, our customer support team will contact you via email to inform you and provide a full refund.

All orders include free standard shipping, with no minimum purchase required.

Your order is estimated to be delivered within 2-3 weeks from the date of purchase. Please note that this is an estimate, and delivery times may vary depending on your location and carrier operations.

We offer a 14-day return and refund policy, giving you two full weeks from the date you receive your item to request a resolution.

An unboxing video is required to process any claim. Please record a clear, continuous video from the moment you start opening the package until you have inspected the item. This is essential for us to verify issues such as receiving the wrong product or a severely defective item.

If your claim is approved, you are entitled to either a full refund (no return needed) or a free replacement sent to you at our expense.

To start a claim, please contact our customer support team with your order details and the unboxing video.